At Sky Loops , we strive to ensure our customers are completely satisfied with our products/services. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Refunds
- To qualify for a refund, the item/service must be unused, in the same condition that you received it, and in its original packaging (if applicable).
- Refund requests must be made within 24 days of the purchase date.
- Proof of purchase is required for all refund requests.
2. Non-Refundable Items
- Certain types of items/services are non-refundable, including [custom-made items, perishable goods, downloadable software, gift cards, or other exceptions].
- Sale or discounted items are final sale and cannot be refunded.
3. Process for Refunds
- To initiate a refund, please contact us at [email protected] with your order details.
- Once we receive your request, we will inspect the item/service and notify you of the status of your refund within 3–5 business days.
4. Refund Approval and Issuance
- If your refund is approved, we will process it through your original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank or payment provider.
5. Shipping Costs
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
For any questions or concerns regarding your order or this refund policy, please contact us at [email protected].